Are you a call center agent or know someone in the industry?

As the author of “The Quiet Ones” GLENN DIAZ rose to literary prominence for his unpacking of call center culture premised as a crime novel that rambles into an exploded view of current Filipino society.

At turns grim, comedic, and touching, and always ruthlessly honest, the book won the Grand Prize for Novel at the 2017 Palanca Awards for Literature.

In this episode of “Sabaw On Record,” Diaz takes us behind the scenes to reveal how he came to depict the agonies, thrills, and extreme tedium of the still burgeoning BPO industry, the perils and rewards of globalization, and how literature is an excellent platform to discuss our increasingly decentralized identity and the future of power as language outsourced cheaply to Third World countries.